Privacy Policy

1. Scope of this policy

This Privacy Policy applies to the use of the CubeVox website, contact or interest forms, reservation processes, potential purchases, campaigns, newsletters, promotions or sweepstakes, support interactions, and, in general, any processing of personal data related to the operation of the site or to related services offered by CubeVox.

This policy does not regulate processing carried out by third parties acting under their own policies, except to the extent that they are identified as providers or processors involved in a site functionality.

2. Data controller

The controller of the personal data processed under this policy is Accuracy Quality Audio, Inc., which operates commercially under the name CubeVox.

For inquiries or notices related to privacy and data processing, you may contact us through the channels indicated at the end of this policy.

3. What data we may collect

Depending on how you interact with the site, we may collect categories of data such as the following:

• identification and contact data, such as first name, last name, email address, country, city, phone number, or other equivalent data;
• data you enter in contact, interest, reservation, newsletter, promotion, or sweepstakes forms;
• account-related data, if the site enables registration or authenticated access;
• data related to reservations, orders, cart, checkout, payments, validations, or commercial interactions;
• technical and browsing data, such as IP address, online identifiers, browser, operating system, language, device, technical events, or interaction with the site;
• usage, analytics, performance, and browsing behavior data;
• data related to fraud prevention, security, and technical or commercial validations;
• any other data that the user voluntarily provides when communicating with CubeVox.

4. Sources of the data

Personal data may come from one or more of the following sources:

• information provided directly by the user;
• interactions with forms, reservations, checkout, campaigns, or communications;
• cookies, similar technologies, analytics tools, or technical logs of the site;
• payment, validation, security, or anti-fraud providers, when they intervene in a transaction;
• infrastructure, hosting, form, email, or related service providers;
• data derived from the user’s interaction with the site or with content linked to the site.

5. Purposes of the processing

We may process personal data for one or more of the following purposes:

• to operate, manage, maintain, and improve the website and its functionalities;
• to respond to inquiries, requests, or messages sent by the user;
• to manage interest forms, leads, newsletters, waitlists, or commercial communications, where applicable;
• to manage reservation, purchase, checkout, validation, payment, confirmation, and related support processes;
• to prevent fraud, abuse, unauthorized access, security incidents, or commercial risks;
• to perform analytics, measurement, experience improvement, performance evaluation, or site optimization;
• to comply with legal, regulatory, tax, accounting, or contractual obligations;
• to manage campaigns, promotions, sweepstakes, or special actions, where applicable;
• to protect the rights, security, property, or integrity of CubeVox, users, or third parties;
• for any other purpose compatible with the reasonable operation of the site and with the relationship established with the user.

6. Bases or grounds for processing

Depending on the nature of the interaction, the processing of personal data may be based on one or more valid legal or commercial grounds, including:

• the user’s consent, when necessary;
• the performance of a request, reservation, purchase, or pre-contractual or contractual relationship;
• compliance with legal or regulatory obligations;
• CubeVox’s legitimate interest in operating the site, protecting it, improving its services, and preventing fraud or abuse, provided that this does not improperly override rights that cannot validly be limited.

Where applicable legislation requires consent for certain specific activities, CubeVox will seek to obtain or manage it through the corresponding mechanisms.

7. Forms, leads, newsletter, and contact

When you fill out contact, interest, collaboration, waitlist, reservation, newsletter, or other similar forms, we may process the data you provide to respond to your inquiry, manage the interaction, assess your interest in CubeVox, segment communications, measure campaigns, and keep reasonable records of the relationship established.

If you subscribe to communications or newsletters, we may use your information to send you news, updates, commercial notices, launches, campaigns, or related content, according to the applicable preferences or permissions and with the possibility to unsubscribe where applicable.

8. Reservations, checkout, payments, and anti-fraud

When you initiate or interact with reservation, cart, checkout, validation, or payment processes, we may process data necessary to manage the transaction, validate identity or the transaction, confirm the status of the process, coordinate with payment providers, reduce risks, and prevent fraud, abuse, or operational errors.

Part of this processing may be carried out by third parties specialized in payments, validation, security, or fraud prevention, in accordance with their own terms and policies.

9. Cookies, analytics, and similar technologies

CubeVox may use cookies and similar technologies to operate the site, remember states or preferences, enable reservation or checkout processes, measure usage, improve performance, integrate third-party tools, and manage security or fraud prevention.

For more information about these technologies, their categories, purposes, consent, and management mechanisms, please see our Cookie and Similar Technologies Policy.

10. Third parties and providers

To operate the site and certain flows, CubeVox may rely on third-party providers or platforms, including categories such as hosting, forms, email, automation, analytics, measurement, payments, validation, security, anti-fraud, infrastructure, embedded content, or support tools.

Some of these third parties will act as processors or service providers for CubeVox, while others may process certain data under their own policies when the user interacts with their tools, infrastructures, or environments.

11. International transfers

Since CubeVox operates through providers, tools, and infrastructures that may be located in different jurisdictions, the processing of personal data may involve storage, access, processing, or international transfers of information.

Where appropriate, CubeVox will seek to ensure that such transfers are carried out under reasonable protection mechanisms and in accordance with the mandatory applicable legislation.

12. Information retention

We will retain personal data for as long as necessary to fulfill the purposes described in this policy, to maintain reasonable records of interactions, to comply with legal, regulatory, accounting, or tax obligations, to resolve disputes, to prevent fraud, or to assert rights or defenses when necessary.

Specific retention periods may vary depending on the category of data, the nature of the interaction, the tool used, the relationship with the user, and the applicable legislation.

13. User rights

Depending on the mandatory applicable legislation and the nature of the processing, the user may have the right to request access, rectification, updating, deletion, objection, restriction of processing, portability, withdrawal of consent, or review of certain automated processing, to the extent that such rights are legally enforceable.

CubeVox may require reasonable information to verify the identity of the requester before processing a request related to personal data.

14. Security

CubeVox seeks to apply reasonable technical, organizational, and operational measures to protect information against loss, unauthorized access, alteration, disclosure, or improper destruction. However, no system or data transmission can guarantee absolute security.

Consequently, CubeVox cannot ensure that information will be completely free from incidents, although it will seek to respond reasonably when it detects risks or relevant events within its scope of control.

15. Minors

The site is not intentionally directed at minors where applicable legislation requires consent or intervention by representatives for the valid processing of their data. If you believe that a minor has improperly provided personal data, you may contact us so that we can assess its deletion or the corresponding treatment.

16. External sites and services

The site may contain links, integrations, or references to third-party services or sites. CubeVox does not generally control the privacy practices of such third parties and recommends reviewing their policies before providing them with information or interacting with their tools.

17. Updates to this policy

We may update this Privacy Policy to reflect technical, operational, commercial, regulatory, or provider-related changes, as well as changes related to site tools or functionalities. The current version will be the one published on the site at any given time, indicating its date of last update.

Where appropriate, we may supplement this policy with specific notices, additional texts, or particular mechanisms in certain site flows.

18. Contact

For inquiries or notices related to privacy and data processing, you may contact us through:

• Legal/commercial email: legal@cube-vox.com
• Support email: contact@cube-vox.com
• Contact form: cube-vox.com/en/home/#contact-us